So you want to return or exchange something at Il Makiage?
Whether your foundation shade isn’t quite right or you’re simply not vibing with your new mascara, figuring out how to return or exchange beauty products can feel like a chore. But fear not, beauty enthusiast! We’re here to guide you through the process of initiating a return or exchange at Il Makiage.
Short Answer:
Il Makiage offers a straightforward return and exchange policy. You can initiate the process online within 14 days of delivery for both Try Before You Buy and regular orders.
Let’s dive into the details:
Here’s a step-by-step guide on how to return or exchange your Il Makiage products:
1. Timing is key: Remember, you have 14 days from the delivery date to initiate your return or exchange. This timeframe applies to both Try Before You Buy and regular orders.
2. Go online: Head over to the Il Makiage website and navigate to the “Exchanges & Returns” section [4].
3. Submit a request: You’ll need to fill out a return or exchange request form online. This helps Il Makiage track your return and process it efficiently.
4. Download your shipping label: Il Makiage provides a free shipping label for your return or exchange. Download and print the label, and make sure it’s securely attached to your package.
5. Pack it up: Pack the products you’re returning in the original packaging, if possible, and include the original packing slip. This helps ensure your return is processed smoothly.
6. Ship it back: Drop off your package at the designated shipping location according to the instructions on the label.
7. Sit back and relax: Once your return is received and processed, you’ll receive a confirmation email. Depending on your request, you’ll either be issued a refund or receive your exchanged item.
Some additional things to keep in mind:
- For Try Before You Buy orders, you won’t be charged for the products as long as you initiate the return within the 14-day window.
- If you have any questions or concerns, don’t hesitate to reach out to Il Makiage’s customer service team. They’re available via email at customerservice@ilmakiage.com, through the contact form on their website, or by phone at 888-706-1712 [6].
Final Thoughts:
Il Makiage strives to make the return and exchange process as seamless as possible. By following these simple steps and adhering to the timeframe, you can easily return or exchange your products and find the perfect match for your beauty needs. Remember, you’re not alone! If you have any questions or need assistance, Il Makiage’s customer service team is always happy to help.
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