How can one initiate a return or exchange for Il Makiage products?

How can one initiate a return or exchange for Il Makiage products?

So, you’ve tried Il Makiage and it’s not quite right – how do you initiate a return or exchange?

Il Makiage has taken the beauty world by storm with its personalized foundation shades and bold marketing campaigns. But what happens if the product you receive isn’t the perfect match you were hoping for? Don’t worry, initiating a return or exchange is a fairly straightforward process.

Here’s a breakdown of everything you need to know:

Il Makiage’s Return and Exchange Policy: The Basics

Whether you snagged your Il Makiage goodies through the “Try Before You Buy” program or opted for a traditional purchase, the company offers a generous return and exchange window.

Here’s the key information:

  • Return/Exchange Window: 14 days from the delivery date (as marked by the courier) [2].
  • Eligible Items: Both “Try Before You Buy” and regular orders are eligible for returns and exchanges.
  • Condition of Items: Products must be unused, unopened, and in their original packaging.

Note: If you are returning an item from a “Try Before You Buy” order and miss the 14-day window, you will be charged for the product.

How to Initiate a Return or Exchange: A Step-by-Step Guide

Il Makiage strives to make the return and exchange process as seamless as possible. Here’s what you need to do:

1. Contact Customer Service:

There are three ways to reach the Il Makiage customer service team:

  • Email: [3]
  • Contact Form: Fill out the form on the Il Makiage website.
  • Phone: 888-706-1712 [3]

2. Provide Order Details:

Let the customer service representative know your order number and the specific items you wish to return or exchange.

3. Explain the Reason for Return/Exchange:

While not mandatory, briefly explaining why you’re seeking a return or exchange can help the customer service team assist you better.

4. Receive Return Instructions:

The customer service representative will provide you with instructions on how to proceed with your return or exchange. This may include information on packaging, shipping labels, and drop-off locations.

5. Pack and Ship the Products:

Carefully pack the items in their original packaging and follow the provided shipping instructions.

6. Track Your Return:

Make sure to keep track of your return shipment using the provided tracking number.

7. Receive Your Refund or Exchange:

Once your return is processed, you will receive a confirmation email. Depending on your request, you will either receive a refund to your original payment method or your exchanged item will be shipped out.

Additional Tips for a Smooth Return/Exchange Experience

  • Double-check the return policy: Before initiating the process, ensure you are within the 14-day window and that your items are eligible for return or exchange.
  • Keep all packaging and documentation: This includes the original box, product packaging, and any paperwork received with your order.
  • Pack the items securely: Ensure the products are well-protected during transit to avoid damage.
  • Use a trackable shipping method: This way, you can monitor your return and ensure it reaches Il Makiage.


While Il Makiage’s personalized approach aims to minimize the need for returns and exchanges, it’s reassuring to know that the process is simple and customer-friendly. Just remember to act within the 14-day window, follow the instructions provided by customer service, and you’ll be on your way to a successful return or exchange.

  1. Il Makiage Foundation Review – Must Read This Before Buying
  2. Faq – Il Makiage

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