What are the steps to make an online return/exchange with Il Makiage?

What are the steps to make an online return/exchange with Il Makiage?

Navigating Returns and Exchanges with Il Makiage: A Step-by-Step Guide

Il Makiage has carved a niche in the beauty world with its personalized approach to makeup and innovative products. But what happens when something doesn’t quite work out? Whether you’re facing a shade mismatch or simply a change of heart, understanding the return and exchange process is essential.

This guide will walk you through the steps of making an online return or exchange with Il Makiage, ensuring a smooth and hassle-free experience.

Understanding Il Makiage’s Return and Exchange Policy

Before diving into the process, it’s crucial to familiarize yourself with the return and exchange policy [1]. There are slight differences depending on whether you purchased through the “Try Before You Buy” program or opted for a regular order.

Try Before You Buy:

  • You have 14 days from the delivery date to initiate a return or exchange to avoid being charged.
  • This program allows you to try the products before committing to purchase, offering flexibility and peace of mind.

Regular Orders:

  • Returns and exchanges are accepted within 30 days of purchase.
  • Products must be unused and in their original packaging.
  • Some items, like face masks, are excluded from returns due to hygiene reasons.

General Guidelines:

  • Shipping costs for returns and exchanges are covered by Il Makiage.
  • Refunds are issued to the original payment method.
  • Processing times for returns and exchanges may take up to 14 business days.

Making an Online Return or Exchange: A Step-by-Step Guide

Il Makiage has streamlined the online return and exchange process to be user-friendly and efficient. Here’s what you need to do:

1. Submit your request:

  • Head over to the Il Makiage website and log in to your account.
  • Navigate to the “Exchanges & Returns” section [4].
  • Select the order you wish to return or exchange and follow the prompts to submit your request.

2. Download your free shipping label:

  • Once your request is processed, you will receive a free pre-paid shipping label via email.
  • Download and print the label.

3. Pack your products:

  • Carefully pack the products you wish to return or exchange in their original packaging, including the packing slip.
  • Securely attach the printed shipping label to the package.

4. Ship your package:

  • Drop off your package at any authorized shipping location associated with the carrier listed on the label.
  • You can track your return or exchange using the tracking number provided on the label.

Additional Tips:

  • If you’re exchanging a product, consider specifying the desired replacement item in your return request.
  • For any questions or concerns, reach out to Il Makiage’s customer service team. Their positive reputation for responsiveness and helpfulness is reassuring [7].


While navigating returns and exchanges can sometimes feel like a chore, Il Makiage has implemented a clear and straightforward process. By following these steps and understanding the policy guidelines, you can confidently make returns or exchanges, ensuring a satisfying shopping experience. Remember, Il Makiage is committed to customer satisfaction, so don’t hesitate to reach out if you need assistance.

  1. Faq – Il Makiage
  2. Il Makiage Foundation Review – Must Read This Before Buying

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