How does Il Makiage handle returns and exchanges for Canada orders?

How does Il Makiage handle returns and exchanges for Canada orders?

Navigating Il Makiage Returns and Exchanges in Canada: A Clear Guide

So you took the plunge and ordered some amazing Il Makiage makeup, but something isn’t quite right? Don’t worry, figuring out returns and exchanges can be tricky, especially when dealing with international orders. Let’s dive in and explore how Il Makiage handles returns and exchanges specifically for Canadian customers.

Short Answer: Yes, Il Makiage does accept returns and exchanges for orders placed from Canada, but there are specific timeframes and procedures to follow.

Detailed Explanation:

Here’s a breakdown of the return and exchange process for Il Makiage orders in Canada:

1. Timeframe:

  • Try Before You Buy Orders: You have 14 days from the delivery date to initiate a return or exchange for Try Before You Buy orders. This means you need to contact Il Makiage within 14 days to avoid being charged for the products.
  • Regular Orders: For regular, non-Try Before You Buy orders, the return window is 30 days from the delivery date.

2. Initiation:

  • To initiate a return or exchange, you need to contact Il Makiage’s customer service either through their website or by phone.
  • During the initiation process, you will need to provide your order number and specify the items you wish to return or exchange.

3. Return Options:

  • Il Makiage offers two return options:
    • Prepaid return label: You can request a prepaid return label from customer service. The cost of the label will be deducted from your refund.
    • Self-shipping: You can choose to ship the products back yourself using a carrier of your choice. In this case, you will be responsible for the shipping costs.

4. Condition of Products:

  • To be eligible for a return or exchange, the products must be unused, unopened, and in their original packaging.

5. Refunds and Processing:

  • Once your return is received and processed by Il Makiage, you will receive a refund for the returned items.
  • Shipping costs are generally non-refundable.
  • It can take several business days for the refund to appear in your account.

Final Thoughts:

Remember, if you’re unsure about anything related to your return or exchange, contacting Il Makiage’s customer service directly is always the best option. They can answer specific questions and guide you through the process.

While navigating returns and exchanges can sometimes feel like a hassle, Il Makiage strives to make the process as smooth as possible for their Canadian customers.

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